You have questions? We have answers. If you don’t find the answer you’re looking for below, give us a call!
What are your hours?
We’re open 7 days a week. Our hours are:
> Monday through Friday: noon to 8 p.m.
> Saturday and Sunday: 10 a.m. to 4 p.m.
What is the best way to schedule my appointment?
We offer easy-to-use on-line scheduling, which makes it easy for you to book. Click here to make your appointment. You may also call to set up an appointment: 703-437-9059.
What payment options do you accept?
We accept cash, personal checks, Visa, Mastercard, and Discover.
How much should I tip the therapist?
A 15% to 20% tip is standard in the industry—if you are pleased with the services. However, there is no requirement to tip your therapist, and if you choose to tip, the amount is completely up to you.
Can I put my tip on my credit card?
Please plan to bring cash or a personal check if you wish to tip: We can not put tips on your credit card payment.
Do I need to arrive early for my appointment?
If this is your first visit, please plan to arrive 10 minutes before your appointment to allow enough time to fill out the new client forms.
What if I'm running late?
What if I need to cancel my appointment?
If you can not make your appointment, please cancel as soon as possible so that we have the opportunity to fill that time slot. Our policy is to charge the full session rate if we receive less than 24 hours notice of a cancellation.
What happens in case of bad weather?
In case inclement weather, please call to determine whether the office is open. School cancellations do not necessarily coincide with the closing of the office. If we must cancel your appointment due to inclement weather, we will reschedule your session, and the normal cancellation policy will not apply.
Do you offer massage gift certificates?
Absolutely. What better way to show your friends and family that you care than with the gift of wellness. Gift certificates are available for all occasions. You may drop into the office to pick one up, or click here to order it on-line.
Do you offer any discount packages?
Yes. Our Rewards Program is a pre-paid package offering a 10% discount on services. Pre-pay $525, and we’ll take 10% off your services. You can replenish your rewards card as often as you like. You may use the card for yourself, family, friends, and colleagues.
If I can't use my package or gift certificate, can I get a refund?
No. All prepaid packages and gift certificates are non-refundable. However, you may transfer your package balance or gift certificate to a family member or friend.
Do you have a minimum age requirement?
Clients must be 12+ years old to receive massage. All clients under the age of 18 must have a parent/legal guardian present. Clients under the age of 16 must be scheduled with a same-gender therapist and their legal guardian must be in the room during the massage. If a client over the age of 16 has been scheduled with a same-gender therapist, their parent may choose to wait in the lobby instead of the massage room, however if they have been scheduled with an opposite-gender therapist, their guardian must be present in the massage room.
Can my child hang out in the room while I get my massage?
It is our policy not to allow children to be in the massage room with you while you get a massage. There are a few reasons for this. First, we provide a quiet and serene atmosphere that allows our clients to get the most benefit from their massage. If children are running up and down the halls, it is very disruptive. Second, we know that most children can not sit quietly in a dark room for an hour or more—anyone who has a child knows this. Even if the child has something to entertain them, they will get restless and want their parent’s attention. This disrupts the massage. And because the parent is getting a therapeutic treatment, they can not focus on the child. That essentially means that the massage therapist also becomes a babysitter for that time, which can diminish the quality of the massage. For those reasons, we ask that you please leave your children at home.